The product is just as described. There is no issue or concern about that. I had ordered the Donjoy Iceman Wrap-On shoulder pad one week before my surgery, thinking that this was enough time. It was enough time but I did not take into account that when should pad arrived at a distribution center in Indianapolis, IN it would sit there for 5 days. When noticing that, I phoned the phone number on the web site and spoke with a representative E. They were accommodating, supportive, and pleasant. E. spoke with their supervisor and shipped another should pad 2-day Air. I had offered to pay for the shipping of 2-day air because the delay was not their fault...it was stuck in Indianapolis.
I received the replacement Ice wrap on the day of the surgery and I was not charged for the shipping. When finally receiving the original product, 3 days after the surgery date, I was given a return label and sent it back.
The people that I spoke with were wonderful. I would definitely recommend purchasing and product from Source Ortho.

Covers the affected areas well. Comfortable and effective.

Great unit. Easy to use. Takes 4 frozen water bottles plus some icy water and makes the shoulder pad nice and cold. Great service from the sales folks too.

Works great!

Accurate fit to size, product effective to need and affordable.

First started using Breg Polar Bear knee cooling pad after torn meniscus surgery. Have arthritic knees so bought a new knee pad and ankle (arthritis and overuse aches). The best to rest and recovery for a good night’s sleep and next active day

Quality product that is easy to use and comfortable to the knee. Great product

Could not have survived acl reconstruction surgery without this! Would recommend to anyone

I had a full knee replacement and have been having issues with my knee since then. The VA did not think a similar brace would help. I know Donjoy has a very good reputation, and have used their braces before. I know have stability and minimal pain. I’m now able to walk without a cane. Thank you for this outstanding brace.

Snapped right on my Breg hoses and has been bliss after my bilateral knee replacement!! Highly recommend.

Really nice, tough well made easy to use

One of my bags was leaking so I bought this set. Now I have plenty

I’m a retired orthopedic surgeon with cervical issues. I needed relief through traction & this unit worked flawlessly. I highly recommend it.

We borrowed a polar care cube from a friend so all I needed was the shoulder pad. It makes icing so easy and has great coverage of entire shoulder/bicep area.