The pads for the polar care, cube or exactly what was ordered. It was delivered in a timely manner and will definitely use this source again.

Excellent for post-surgery recovery. Kept swelling and pain to a very manageable level. Doctor said after 1 week, my swelling and bruising looked like he would expect after 6 weeks.

Sever al years ago I had meniscus surgery and one of these set ups was supplied to me and really helped keep any pain subdued. I twisted my knee a few weeks ago and found that the cuffs velcro was a bit messed up so I found this one online and it's exactly the same one. Love it for keeping the swelling down and still being mobile.

After returning initial unit and back pad (defective)
New Breg Polar Kodiak ice therapy machine and old
Knee pad I had. It helps ice down 4 vertebrae spinal fusion surgery. Back specific pad is too small .
Knee/shoulder pad much larger and works well. Frozen 16oz water bottles seem to work for 3-4hours
Customer service was excellent as far as returning defective unit

Pad works as the original one

Incredible product. Works completely as intended and provides relief. Excellent communication during my ordering process and delivered on my doorstep within a few days!!

This updated version of an older device I owned is so much better! Works smoothly and it relieves pain. It’s great.

I had another model ice machine, in fact, I had two of the same manufacture and both leaked. I had used the Breg a couple of years ago which I rented at the time and liked it. This past surgery ice the first 24 hours post-op were miserable relying on ice packs. I recalled the Breg model and quickly called Source Ortho who gave me custom support and shipped a Breg within 24 hours. I love the Breg. I have the small cube and will be using it for an upcoming foot surgery. Customer Service is business like and thorough. I submitted the paperwork for health insurance reimbursement.

My physical therapist had me use a cervical neck traction device as part of my therapy when I herniated 2 discs in my neck. This device made a world of difference!

Easy to use and keeps the cold for a long time. Make sure you wash the cooler really well after you get it. It felt oily. I highly recommend for post op!

The product is just as described. There is no issue or concern about that. I had ordered the Donjoy Iceman Wrap-On shoulder pad one week before my surgery, thinking that this was enough time. It was enough time but I did not take into account that when should pad arrived at a distribution center in Indianapolis, IN it would sit there for 5 days. When noticing that, I phoned the phone number on the web site and spoke with a representative E. They were accommodating, supportive, and pleasant. E. spoke with their supervisor and shipped another should pad 2-day Air. I had offered to pay for the shipping of 2-day air because the delay was not their fault...it was stuck in Indianapolis.
I received the replacement Ice wrap on the day of the surgery and I was not charged for the shipping. When finally receiving the original product, 3 days after the surgery date, I was given a return label and sent it back.
The people that I spoke with were wonderful. I would definitely recommend purchasing and product from Source Ortho.

Covers the affected areas well. Comfortable and effective.

Great unit. Easy to use. Takes 4 frozen water bottles plus some icy water and makes the shoulder pad nice and cold. Great service from the sales folks too.

Works great!

Accurate fit to size, product effective to need and affordable.