Warranty & Disclaimer
Please read carefully before purchasing:
- By purchasing this system, you certify that you are a qualified medical professional or currently under the treatment of a physician who has prescribed a Cold Therapy product.
- You agree to read and carefully follow the manufacturer's directions provided with the unit. You understand that the user will assume all responsibility for the use/misuse of this item.
- You agree to contact a physician immediately in the case of any untoward reactions caused by the use of this device.
- You understand that Source Ortho is only a distributor of the product and in no way assumes responsibility for any injury it may cause due to malfunction, misuse, inappropriate application, or other reason.
- Source Ortho cannot provide specific details as to the product's application or use, other than is provided in the product documentation, developed by this product manufacturer.
- Return Information: Due to the medical nature of this product, we cannot accept returns or exchanges on this product.
- Warranty Information: Cold therapy units and pads are warrantied by the manufacturer for 6 months from date of delivery to you. If you have any issues with the unit or pad, please contact us via phone or email and we can troubleshoot the issue and file a warranty claim if appropriate.
- By clicking "Add to Cart" you certify that the above statement(s) is/are true.
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Frequently Asked Questions (FAQ)
Shipping Rates & Policies
What are the available shipping methods?
What are the available shipping methods?
We offer several shipping options for your convenience, including Standard Ground, Expedited, and Priority shipping. Rates and delivery times vary depending on the chosen method.
How are shipping charges calculated?
How are shipping charges calculated?
Shipping charges are based on factors like the size and weight of your order, the shipping method selected, and the destination. You can view the exact shipping cost at checkout before completing your purchase.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free standard shipping on qualifying orders. To be eligible for free shipping, your order must meet the minimum purchase requirements, which are detailed at checkout.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery times vary depending on the shipping method you select and your location. Standard Ground shipping typically takes 3-7 business days, while Expedited and Priority options offer faster delivery.
Do you ship internationally?
Do you ship internationally?
Currently, we only offer shipping within the United States. For international orders, please contact us for further information on potential shipping options.
Can I track my order?
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status and estimated delivery date.
What happens if my package is delayed?
What happens if my package is delayed?
If your package is delayed, please contact our customer support team for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
Are there any restrictions on what can be shipped?
Are there any restrictions on what can be shipped?
Certain products may have specific shipping restrictions due to size, weight, or safety regulations. If this applies to your order, we will notify you during checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
We begin processing your order promptly to ensure quick delivery. If you need to make a change to your shipping address, please contact us immediately. While we may not be able to accommodate all address changes, we will do our best to assist you.
Is there a way to expedite processing for urgent orders?
Is there a way to expedite processing for urgent orders?
If you need your order urgently, please contact our customer service team before placing your order. We may be able to prioritize processing or offer faster shipping options.